Shipping Policy

To ensure that your package is delivered efficiently and accurately, please make sure that your address is entered correctly and includes all relevant and/or required information.

All orders will be dispatched within 1-2 business days of purchase. 

FREE SHIPPING PROMOTION

Spend over $85 to receive FREE STANDARD SHIPPING. Only available to domestic orders in Australia.

SHIPPING DELIVERY TIMES

See below for estimated courier delivery times. Note shipping times apply once orders have been shipped.

Zone	Standard	Express
Domestic (Australia)	2-8 Business Days	1-4 Business Days
Zone 1 (New Zealand)	8-13 Business Days	5-8 Business Days
Zone 2 (Asia Pacific)	5-20 Business Days	2-12 Business Days
Zone 3 (USA/CA)	10-15 Business Days	7-10 Business Days
Zone 4 (UK/EU)	10-15 Business Days	6-13 Business Days
Zone 5 (Rest Of World)	10-30 Business Days	9-18 Business Days

Note zones are determined by the delivery courier. Your final shipping cost will be displayed at checkout.

 

SHIPPING RATES

Zone	Standard	Express
Domestic (Australia)	$10	$13
Zone 1 (New Zealand)	$16	$30
Zone 2 (Asia Pacific)	$20	$35
Zone 3 (USA/CA)	$22	$36
Zone 4 (UK/EU)	$25	$40
Zone 5 (Rest Of World)	$30	$45

Note shipping costs are priced in AUD.

 

LOST/STOLEN PACKAGE

If there are any issues with receiving your order, please contact us immediately at support@eclairerbeauty.com and we will try to assist you in submitting a claim with the delivery carrier.

Eclairer Beauty does not hold or accept responsibility for packages once they are reported as delivered by the carrier.

CUSTOMS & DUTIES

Eclairer Beauty is not responsible for any import duties, broker fees, customs and taxes incurred from your order. You will be contacted by your local logistics authority in regard to payment to the appropriate authorities.